Episodes

Self-confidence is not about how good you are, it's about how good you think you are. We are constantly bombarded with messages that tell us that we are not good enough. It's important to remind ourselves that these messages are …

Our episode today is about crafting a complaint email that gets results. Cristina has a rant about her returns issue with the discount boutique Ruelala that is hilarious. Amazingly, a powerful email outline emerges that will ...

Have you ever sat through a meeting that could have been an email? Ever ended a meeting with no clarity around what is to happen next? Too often, meetings are called without true purpose and intent wasting our most valuable …

Effective communication is about how you exchange information with others. It’s about understanding the emotion and intent of the message rather than just the content.

Trust refers to the belief that someone is fair, transparent, and honest, among other attributes. The most important thing about building trust is that it starts with you. You need to believe in what you are doing and what yo...

Ghosts in the Machine is not just an idea. The term "ghost" describes the insecurities, fears, memories, and attachments that haunt us. Our past experiences can impact how we approach present-day situations. These ghosts that we live with may create …

As we begin this New Year, we thought this the perfect time to talk sales predictions for 2022 and beyond. Whether you are in the sales business or not, you are in the sales business! Don’t believe us? Have you …

The Holidays are over with one notable exception: New Year’s Day. This is the day that many people make some sort of resolution. People have been making New Year’s Resolutions as far back as the 1600s. Perhaps even longer tha...

The Holiday’s are a special time of the year. We take time to gather with family and friends, time to appreciate what we have, splurge on gifts, and indulge in all of our favorite foods. What about your work, your …

It’s easy to think of business challenges as separate and distinct from our personal challenges, yet the two so frequently go hand in hand. Running a business, large or small, consumes a large part of one’s day, and also a …

Resilience is often learned and developed through early life experiences. As we continue this resilience series, we are joined by a very special guest known as Laura Graziano to most, but mom and wife to us. Not only is she …

This is the Sunday before Thanksgiving Day. We decided to step out of the resilience series to say thank you. We thank you, our listeners, and we express just how thankful we are for all that we have and how …

Life is unpredictable. This week we are joined by a very special friend, Sam Morovati. Sam is a customer experience leader in big tech, an avid car collector, father, husband, and SURVIVOR. This week’s episode tells the sto...

We are joined this week by Pete Radigan, a husband, father, author, entrepreneur, and Heart Transplant Recipient, along with his friend and editor, Jim McGrath. Our previous episode focused on a family that turned to organ do...

A seven-year-old boy from California, Nicholas Green, was killed by highway robbers in 1994 while vacationing in Italy with his family. His parents agreed to donate his organs and corneas, which went to seven Italians waiting...

The noun resilience stems from the Latin resiliens , “to rebound, recoil.” Resilience is a person’s ability to recover from unfortunate circumstances or illnesses. What’s important about resilience is knowing what YOUR capaci...

Innovation can be described as “the creation, development, and implementation of a new product, process or service, with the aim of improving efficiency, effectiveness or competitive advantage.” People have innovative thought...

How many of you feel guilty when you take time to do nothing? Sounds silly, but Leisure time, relaxation, even just doing nothing, is important. Equally important is making sure the way you are spending that precious downtime...

Selling, like dating, takes insight, intuition, and discretion to know when a prospect is interested. Will they return my calls? Are they telling me the truth? Have they been open about their selection process? Do they seem w...

Human beings are naturally social creatures. Being in a business setting doesn’t change that. Good relationships with colleagues will make our jobs more enjoyable. In the episode, we interview Martina Davitkova of Coconut Sof...

Joe certainly has his phobias! You’ll hear him talk about them while Cristina also shares one of hers. As usual, Cristina’s phobia has some merit. But Joe’s? So what’s the difference between a fear and a phobia? Fear is a …

A visit with Your Advocate Alliance (YAA)- Entrepreneurship, fatherly wisdom, and auto advice Join us this week as we visit with Ray and Zach Shefska, founders of Your Advocate Alliance (YAA), a father-son duo that is revolut...

The best leaders are masters at delegation. They know how to empower their teams to get work done. Delegating isn’t just giving work to others. It’s also creating an environment where employees are proud of their work and can...

Are You Listening to Me? How many times has someone said that to you? How many times have you said that to someone? Listening is something so important, yet so easy to NOT do. But why? Seems like an easy …